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Apple Provides Solutions To Dismayed Users With Non-functional M1 Macs

Nadia Ali

| 28 days ago


The launch of the M1 Macs launch was not exactly smooth sailing for both Apple and its unhappy customers.

Continue reading to learn the full story about the non-functional M1 Macs and Apple's solution for the issue.

What Happened?

Shortly after the release, reports became available that attempts to restore or reinstall macOS on those machines immediately could cause an installation error that would result in a huge issue—leaving your Mac completely non-functional.

To the dismay of customers, the error message would state, "An error occurred preparing the update. Failed to personalize the software update. Please try again."

After some digging, it appeared the issue occurred if users erased or restored their Macs before upgrading to macOS Big Sur 11.0.1. Apple released detailed instructions to combat the problem.

Apple-Approved Solutions


The solutions that Apple presented were, with the use of another Mac, creating a bootable installer. This is when you use another external drive as a startup method to install macOS.

Suppose this is undoable for you or beyond your ability for whatever reason. For instance, maybe you do not have access to another Mac currently. In that case, you have another option with Apple's 17-step guide.

Within this process, Apple describes how to use Terminal, the terminal emulator that comes pre-installed within your Mac, to restore your M1 Mac to its functional state.

However, if problems still arise, you can always contact Apple Support or visit Apple forum threads where many other users flag and troubleshootflag the same problem.

With a new operating system, it's quite understandable that a few bugs to work out initially. Still, so far, it appears as if the average user will fix the problem personally with a little reading and effort.

Products Covered

allapplenews-product-MacBook Air
MacBook Air
Release Date
November 2020


• 256GB / 512GB
• 13.3" LED-Backlit Retina Display with IPS Technology
• Apple M1 chip
• Backlit Magic Keyboard and Touch ID Sensor
• Up to 18 Hours Video Playback
• 8GB / 16GB unified Memory


Apple Silicon is finally here! The 2020 MacBook Air is built around the all-new M1 processing chip. The first-ever ARM-based Apple-exclusive chip features an 8-core CPU with four perform­ance cores, four efficiency cores, 7-core GPU, and 16-core Neural Engine. All these upgrades make up the most powerful MacBook Air ever. The latest silent, fanless design boasts up to 16 hours of battery life.

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