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CSAT Solutions, Apple Repair Provider, Hit By Ransomware Attack

Nadia Ali

| 13 days ago


CSAT Solutions, an Apple depot repair vendor, has been the victim of a ransomware attack that has brought the security of the entire repair service provider's security into question.

What Happened?

The attack has caused the delayed mail-in repair times for devices, and in worst-case scenarios, even complete loss of customer hardware. An iTWire report claims the attack was implemented via a program called "NetWalker," a system that normally only works on Windows.

Moreover, it is important to note that due to the program used, it is likely that the attack only affected the CSAT system and not the Macs being repaired.

Screenshots of internal tools utilized by CSAT and computer directories were posted online by the attackers. With further investigation, it appears that the attack is aimed directly towards CSAT Solutions, and not on the devices and computers being repaired at the facility.

How It's Being Handled

To ensure customer hardware was, in fact, secure, repair times have been prolonged to perform additional checks. Delays can potentially affect any customer that has shipped their Mac to the repair service within the last two weeks.

Well-known Apple Leaker, who goes by the name "Fudge" on Twitter, voiced his opinion on the security implications an incident of this caliber could have on Apple users.

The leaker suggests those who are getting their computers repaired to get a full DFU restart as a security precaution; it will probably not be necessary in most cases, but better safe than sorry.

Apple uses several other depot-level repair facilities and in-house repairs at many Apple Stores, so not all computers will be affected. For efficiency, Apple can send computers to other unaffected facilities while those in question by the attack are inspected further.

Products Covered

allapplenews-product-MacBook Air
MacBook Air
Release Date
November 2020


• 256GB / 512GB
• 13.3" LED-Backlit Retina Display with IPS Technology
• Apple M1 chip
• Backlit Magic Keyboard and Touch ID Sensor
• Up to 18 Hours Video Playback
• 8GB / 16GB unified Memory


Apple Silicon is finally here! The 2020 MacBook Air is built around the all-new M1 processing chip. The first-ever ARM-based Apple-exclusive chip features an 8-core CPU with four perform­ance cores, four efficiency cores, 7-core GPU, and 16-core Neural Engine. All these upgrades make up the most powerful MacBook Air ever. The latest silent, fanless design boasts up to 16 hours of battery life.

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